Refund policy

REFUND & RETURN POLICY

Last Updated: October 6, 2026

Thank you for shopping with Lintley! Please read this policy carefully before placing an order.

1. ALL SALES ARE FINAL

All purchases made through Lintley are considered final.

We do not accept returns or provide refunds for:

  • Change of mind
  • No longer wanting the product
  • Ordering the wrong size
  • Ordering the wrong color or variation
  • Products that do not meet your personal expectations
  • Minor differences in color or appearance
  • Normal wear and tear
  • Failure to follow product instructions
  • Incorrect shipping information provided by the customer

Please carefully review your order before completing your purchase.

2. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Although all sales are final, we want you to receive the product you ordered in acceptable condition.

If your item arrives:

  • Damaged
  • Defective
  • Significantly different from the product you ordered
  • Missing from your order

you must contact us within 7 days of confirmed delivery.

To request assistance, contact:

  • lintleysupport@gmail.com

Your message should include:

  • Your order number
  • A description of the problem
  • Clear photographs or video showing the issue
  • Photographs of the packaging, if applicable

We may request additional information or photographs before determining an appropriate resolution.

3. RESOLUTION OF APPROVED CLAIMS

If we determine that an item qualifies for a claim under this policy, we may, at our discretion:

  • Send a replacement item
  • Provide a partial refund
  • Provide a full refund
  • Provide another appropriate resolution

The resolution provided will depend on the circumstances of the individual case.

We are not required to provide a refund when another reasonable resolution, such as a replacement, is available.

4. ITEMS DAMAGED AFTER DELIVERY

We are not responsible for damage caused by the customer after delivery.

This includes damage resulting from:

  • Improper use
  • Accidents
  • Misuse
  • Alterations or modifications
  • Failure to follow care or usage instructions
  • Normal wear and tear

Such damage does not qualify for a refund or replacement.

5. WRONG SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for orders that cannot be delivered or are returned because an incorrect, incomplete, or outdated address was provided.

If an order is returned to us because of an incorrect address, we may require the customer to pay additional shipping costs before the order can be shipped again.

6. LOST OR STOLEN PACKAGES

Once an order has been shipped, customers should use the provided tracking information to monitor delivery.

If the carrier’s tracking information shows that an order was successfully delivered to the provided address, Lintley is not responsible for packages that are subsequently lost, misplaced, or stolen.

If tracking shows that a package was lost in transit before delivery, please contact us so that we can review the situation.

7. SHIPPING DELAYS

Estimated delivery dates are estimates and are not guaranteed.

Delays caused by shipping carriers, customs, weather, holidays, transportation problems, supplier delays, or other circumstances outside our reasonable control do not automatically qualify an order for a refund.

8. CANCELLATION REQUESTS

Orders may begin processing shortly after they are placed.

If you wish to cancel an order, contact us immediately at Lintleysupport@gmail.com

We cannot guarantee that a cancellation request will be successful.

Once an order has entered processing or has been shipped, it cannot be canceled.

9. NO EXCHANGES

We do not offer exchanges for incorrect sizes, colors, or variations selected by the customer.

Please carefully review your selections before completing your purchase.

10. FINAL DECISIONS

All return, refund, replacement, and claim decisions are made in accordance with this policy and applicable law.

We reserve the right to investigate claims and request reasonable evidence before approving a resolution.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.

11. CONTACT US

For questions regarding this Refund & Return Policy or an eligible order issue, contact:

Lintley
Email: Lintleysupport@gmail.com

By placing an order through our website, you acknowledge that you have read and agreed to this Refund & Return Policy.